Top 3 IT Consulting & Implementation Tools

Accenture, Infosys and Capgemini all pitch the same promise: smoother delivery on the projects that keep operations running. In practice, the experience of working with each firm looks quite different, and those differences matter once you're the one managing the relationship. We asked Operations & Supply Chain professionals on Arbolus what these three consulting firms are really like day to day, from cost and governance to delivery and support.

Accenture

Accenture is a global consulting, technology and outsourcing firm that runs large-scale change programmes, technology implementations and strategic initiatives for enterprise clients.

NPS: 12

What experts love: Experts pick Accenture for the quality of its consultants, and that's the main reason they recommend it. They trust it with large, complex change programmes, such as reorganising how a company works, strategic planning and improving operations. Global reach and access to specialist talent let it staff critical projects quickly. Experts also value its reliability: projects tend to arrive on time and on budget. Loyalty grows with time, and clients who have worked with Accenture for over a year are its strongest advocates.

Where they push back: Cost and value are the recurring caveat. Some clients aren't sure the results justify the fees, and that doubt is strongest in the early stages or on pilot projects. Total cost is becoming a bigger concern, especially for the people who influence the buying decision. Deloitte is the firm it's most often compared against.

For more details on Accenture, click here.

Infosys

Infosys is a global IT services and consulting firm that delivers technology implementation, systems integration and ongoing IT support at scale.

NPS: 19

What experts love: Experts value Infosys for getting skilled people onto a project fast and for delivering at scale. It's a common choice for technology overhauls, connecting systems and ongoing IT support. Its structured way of running projects means work gets delivered on time and internal teams carry less of the load. The people who use it day to day rate it most highly, and long-term clients stay because its processes are well established.

Where they push back: Value for money is the main concern. As more work gets automated, clients ask why prices aren't falling. Contracts are seen as rigid, and responsiveness can vary a lot from team to team. Several experts also say Infosys delivers what's asked but adds little extra insight or initiative. Results depend heavily on which team you get.

For more details on Infosys, click here.

Capgemini

Capgemini is a global consulting and technology services firm that helps enterprises modernise systems, migrate to the cloud and manage complex technology delivery.

NPS: 17

What experts love: Experts turn to Capgemini for broad technical skills, the capacity to scale up delivery, and proven ways of running enterprise projects. It's especially strong at moving systems and data to the cloud and at ongoing application support. It helps clients move faster than their in-house teams could alone. Its governance approach (how it manages and oversees projects) makes it a trusted pick in regulated or complex industries. First impressions are strong, and long-term multi-year clients are the most loyal.

Where they push back: Quality varies between delivery teams, and a lot depends on the specific people assigned. Experts also say its premium pricing isn't always matched by results, and many hold back on expanding until they see measurable gains. Experts recommend it for strategic or regulated projects, but not for small or low-budget work.

For more details on Capgemini, click here.

Accenture vs Infosys vs Capgemini: quick comparison

About Arbolus

Arbolus is an expert network with a community of over 200,000 industry professionals, connecting investors and consultants with experts across every sector. Our platform is built on real-world insight, the same insights behind the data in this article.

By sharing your own software reviews, you can earn from your expertise through paid software reviews and get discovered for relevant paid projects. You can also compare your tech stack with your peers and see what others think of the tools you use.

Join the Arbolus network to start earning from your expertise or visit Arbolus Intelligence to search thousands of companies for customer data, straight from their users.